Welcome to ElectroBest.com an online Krups dealer. We offer you the opportunity to buy the finest name in appliances at reasonable prices without the wasted time and energy of going to a department or specialty store. When you shop at the our On-line Store you can take your time, learn as much as you can about the products, and when you place an order, the Krups appliances come right to your door.   How to contact ElectroBest.com By FAX 801-730-3937 By Mail ElectroBest.com   89 Long Branch Ave   Long Branch, NJ 07740 By Email Click Here (We try to answer all email within 1-2 business days. The answers to most questions can be found by clicking the various buttons on the left side of your screen) Shipping Information We ship exclusively with UPS and we can not ship outside of the US. We offer UPS Ground Shipping as well as UPS 2nd Day Shipping. Our shipping charges are the actual charge by UPS to ship the item from our warehouse to your address. We do not add any "handling" or other fees. You will see the shipping charge for your item after you enter the "Ship To:" address on the first screen of the ordering system. We ship all orders the same day that the order is placed or the next business day. As a result, UPS Ground shipments take from 1 day to 10 days to arrive. (the 10 day maximum number would be for West coast orders placed on a Friday that did not ship until Monday). 2nd Day Air shipments will arrive in 1-5 days as orders placed late on Friday or on Saturday or Sunday will not ship until Monday. We are sorry but we do not offer Saturday Delivery, Overnight Shipping, or Same Day Service. Return Policy and Satisfaction Guarantee We offer a 30 day 100% satisfaction guarantee. If an item that you receive from us is damaged or becomes defective within 30 days of delivery, contact us through our web site and we will ship a replacement immediately and we will pay to have UPS pick up the damaged or defective item. If you are unhappy with an item, you may return it to us within 30 days of delivery for a refund of the purchase price and the original shipping charge. If you need to return an item that is not being replaced you must call us to request a return authorization number which must be written on the outside of the shipping carton. The return authorization number makes it possible for us to credit your account immediately when the item arrives at our warehouse. Our warehouse staff is not allowed to accept delivery of any packages that do not have a return authorization number visible on the outside of the package. Any returned items that arrive at our warehouse unexpected either by return without a return authorization number or by refusal of original delivery will be subject to a 10% restocking fee and will not be credited for the original shipping charge. There is no restocking fee for any item returned with a return authorization number.