Krups has what we consider to be the greatest customer service department of any appliance company. Call the number above (1-800-526-5377) or visit www.KrupsUSA.com for any of the following: KRUPS Parts (including replacement coffee carafes (pots)) KRUPS Repairs (including the location of the nearest KRUPS service center) KRUPS Warranty (how to repair/replace defective KRUPS appliances) ElectroBest.com is an independent Krups dealer. All product images are copyrighted works of Krups, used by ElectroBest.com with permission from Krups. May not be copied or used without permission of Krups.  ElectroBest.com FAX Order Line 801-730-3937 (Orders Only)